Our guarantee is based on something as simple as 100% satisfaction. If you’re not satisfied with your purchase, we’ll make it right. If your purchase isn’t completely satisfactory, we’re happy to accept your exchange or return.
Please include it with the items you wish to return or exchange. This way we can refund the original purchase price to your original method of payment, or use it to help exchange your item.
We will happily accept your return or exchange. If we can’t locate the purchase record, we will be glad to give you an Atabey Gift Card for the selling price of the returned item, or replace your item. If replacing or exchanging your item, we might need to call or email you to help determine an alternative that best works for you.
We hope you understand that we make the following special considerations when processing a return or exchange: ( To help us protect our customers and make sure every return or exchange is dealt with fairly, if you do not have a receipt and can’t provide a valid ID, we can’t accept items for return or exchange.)
Our jewelry pieces are designed to last a lifetime. Return anything purchased from us at any time if it proves otherwise. We do not want you to have anything from us that is not completely satisfactory.